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ACCESSIBLE INFORMATION

ACCESSIBLE INFORMATION

We want Glasgow Summer Sessions to be an event that is accessible for all.

 

Summer Sessions has a dedicated Accessibility Team working all year round to constantly improve the experience for accessible customers. We welcome and encourage feedback from our attendees on our accessible facilities.

 

Please note the access facilities are not for the use of people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Team on access@dfconcerts.co.uk.

 

Please let us know in advance of the show if you have any specific access requirements for attending the show.

If you wish to apply for any of the accessible facilities at Glasgow Summer Sessions, including a free PA/Companion ticket, you must now have either a ‘Access Pass’ or be a current Access Card holder.

Applications for the Access Pass will be submitted through Nimbus Disability. This is a free pass that will be valid for 3 years, so you will be able to use this at subsequent events. There is also the option to upgrade to an Access Card for £15 and you will be able to use this at live music venues, events, and tourist attractions across the UK and beyond! You can find out more about Nimbus and the Access Card by clicking here.

 

  1. Still need to buy your ticket? Tickets can be found here.

 

  1. Already have a valid Nimbus Access Card? Skip to step 3!

Don’t have a Nimbus Access Card?

You will need to click here to register for a free Nimbus x Summer Sessions Access Pass

This is issued by the Nimbus team and will be valid for 3 years to use at our future festivals. There is also the option to upgrade to an Access Card for £15 and you will be able to use this at live music venues, events, and tourist attractions across the UK and beyond!

3. I have an Access Card or Access Pass – what do I do now?

All you will need to do now is click here to complete the Accessible Application form

Please have your Access Card or Access Pass ID number handy as you’ll need to input this on your application form.

4. I have completed the Accessible Application form – what do I do now?

The Summer Sessions Accessibility Team will review your application and contact you once it has been processed.

Access to the accessible facilities will be provided to you based on the approved requirements listed on their Nimbus Access Card or Access Pass.

Please note that our accessible facilities are unable to cater for people with temporary impairments. This is considered to be anything that affects an individual for less than 12 months such as broken bones or healing injuries. If you have a temporary impairment, please be aware that there will be a lot of walking at Summer Sessions.

Please do not purchase a ticket for your PA/Companion. Once your application has been processed, we will provide this free of charge. Please follow instructions in the “Purchasing Accessible Tickets/Applying for Access” section.

 

If you have any questions about your ticket and PA/Companion ticket, please contact us on accessgla@smmrsesscions.com or on 0141 674 9444.

Your access to our accessible facilities will be based on the symbols awarded to you by Nimbus in your Access Card or Access pass application.

 

We will have the following available:  

  • Raised Viewing Platform*
  • Accessible Ground Level Viewing Area*
  • Essential Companion Ticket*
  • Accessible Toilets*
  • Assistance Dog*
  • Accessible Parking (allocated on first-come, first-serve basis)
  • Changing Places Facilities (upon request)
  • Fridge Storage for Medication (upon request)
  • BSL Performance Interpreters (upon request – at least 60 days in advance)
  • Audio Description (upon request – at least 60 days in advance)
  • Live Captioning (upon request – at least 60 days in advance)

*subject to Nimbus approval.

First Aid and Welfare will be available to all at Glasgow Summer Sessions 

We ask our toilet attendants and stewards to look out for 'I can't wait' cards for quick access to the toilets.

We strongly advise planning your journey before leaving for Glasgow Summer Sessions. Specific travel information will be available on the website and sent out via email to Access customers prior to the event in the Accessible Information Guide.

 

Accessible Parking

There will be a dedicated Accessible parking area located close to the Accessible Entrance of Bellahouston Park. If you require the use of this car park you will need to apply for Accessible Parking (via the Accessibility Application Form).

 

Please note:

  • Spaces are allocated on a first-come, first-serve basis.
  • Blue Badge Holders must have their badge present on the day to show a Steward.
  • The Accessible parking area is free of charge.

 

Other Information

  • The Accessible Platform is uncovered so please dress appropriately for the Scottish weather.
  • Please note that flicker, laser, strobe and other lighting effects may be used during the performances.
  • For the comfort and enjoyment of all fans using the Accessible areas, smoking/use of e-cigarettes/vases is not permitted.
  • The PA/Companion ticket is provided with the expectation that your PA is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.
  • In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.
  • No abuse of the PA ticket and wristband or this wristband/ticket will be revoked.
  • If you have an ‘I can’t wait’ card, please present this to the stewards for quick access to the toilets
  • Please feel free to bring your own ear plugs.
  • The accessible platform is seated only. This is to prevent the restricted view for other customers. If you wish to stand up and/or dance you may do so at the back of the platform.

We want our customers to enjoy their visit to our shows, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Accessibility Team by emailing: accessgla@smmrsessions.com 

  • Post: 272 St Vincent Street, Glasgow G2 5RL
  • Phone: 0141 674 9444.
  • Office opening times are: 10am – 6pm, Monday to Friday.

Please note: we aim to respond to all email enquiries within five working days however, this may take longer during busy times.

On show days, accessgla@smmrsessions.com will not be monitored as we will be working operationally on the ground, however, if you arrive at the event then please approach a Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.